سياسة الاستبدال والإسترجاع

At WoodHomee, we are committed to customer satisfaction and providing a comfortable and safe shopping experience, so we offer a clear return and exchange policy that guarantees customer rights and maintains product quality. First: Return and exchange conditions The customer can request an exchange or return of the product according to the following conditions: - The product is in its original condition without use or damage. - The product is within the original packaging and with all its accessories. - The return or exchange request is submitted within the specified period from receiving the order, which ranges from one week to 10 days. - Attaching the purchase invoice or proof of completing the order. Second: Cases where returns or exchanges are not possible - If the product has been used or damaged after receipt. - Products that have been modified or manufactured according to the customer's request (special tailoring). - Products that cannot be resold for health reasons or related to cleaning after use. - If any part of the product accessories or original packaging is lost. Third: Products affected by nature Some furniture and decor products such as: Chairs, tables, entrances, coffee corner, dressing corner, and mirrors are subject to special conditions due to their nature and size, and each return or exchange request is evaluated individually. Fourth: Return and exchange procedures A return or exchange request is submitted through customer service channels. The request is reviewed and verified for compliance with the conditions. After approval, the method of returning or exchanging the product is determined. The refund is made through the same payment method or a suitable alternative is agreed upon depending on the case. Fifth: Shipping costs WoodHomee offers free shipping on some orders according to the offers and policies available within the store. Sixth: Damaged or defective products If a product with a manufacturing defect or damage during shipping is received, contact must be made shortly after receipt. The case is evaluated, and the product is replaced or the customer is compensated according to the store's policy. Seventh: Order processing duration Return or exchange requests are processed within a period ranging from one week to 10 days after the product is received and inspected. The duration may vary depending on the type of product and shipping method. Eighth: Policy modifications WoodHomee reserves the right to modify the return and exchange policy at any time, and updates are published on this page. Continuing to use the store means acceptance of the modifications. Ninth: Contact For any inquiries or requests for return or exchange, you can contact customer service through the official channels of WoodHomee.